Privacy and Confidentiality

Confidentiality

All information shared with us—from your first point of contact and throughout your sessions—is treated as confidential. We will not disclose any information about you, including whether you attend our services, without your prior written consent.

Confidentiality is essential in building trust and ensuring you feel safe to explore personal experiences, thoughts, and emotions.

All information shared with us—from your first point of contact and throughout your sessions—is treated as confidential. We will not disclose any information about you, including whether you attend our services, without your prior written consent.

Confidentiality is essential in building trust and ensuring you feel safe to explore personal experiences, thoughts, and emotions.

Limits to Confidentiality

There are some legal and ethical limits to confidentiality. Information may be disclosed where:

  • there is a risk of serious harm to you or another person

  • disclosure is required by law (e.g. court subpoena)

  • there are concerns relating to the safety and wellbeing of a child or vulnerable person

  • you have provided written consent for information to be shared with another professional or third party

Wherever possible, and appropriate, we will discuss any need to share information with you before taking action.

Privacy

Privacy

The Courageous Space complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in the collection, use, storage, and disclosure of personal information.

We take reasonable steps to ensure your information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information We Collect

We may collect personal information that is necessary to provide our services. This may include:

  • information you provide directly to us

  • information from a responsible person (where relevant)

  • information from other professionals or third parties, where permitted by law

This information may be collected in person, in writing, via phone, online forms, or other electronic communication methods. Your information is stored securely in both electronic and/or hard copy formats.

Storage, Protection and Access

Storage & Protection of Information

Our team is trained to maintain strict confidentiality and privacy standards. We have processes in place to ensure your information is securely collected, stored, accessed, and, when appropriate, disposed of.

Access & Questions

You have the right to request access to your personal information, subject to legal exceptions.

If you have any questions about privacy or confidentiality, or would like to request access to your information, please contact us at: info@thecourageousspace.com.au